Jishma Shareena
Business Analyst turned MBA candidate, driving root-cause analysis and process automation for Boots UK's retail operations at TCS across 4.5 years; Lean Six Sigma Green Belt and published Springer researcher.
Program
MBA
Graduation Date
May 2027
Nationality
Contact
Indian
Languages
English, Hindi (Intermediate)
LinkedIn Profile:
Degree(s)
Bachelors of Technology in Information Technology, APJ Abdul Kalam Technological University, India
Work Experience Summary
IT & Business Analyst, Tata Consultancy Services (Boots UK Account), India
Led root-cause investigation and process optimization across 15-20 systems supporting 2,800+ Boots UK stores, sustaining 100% SLA adherence with zero business disruption. Automated batch and supply-chain workflows, cutting manual interventions by ~70% and eliminating ~80% of recurring system issues, ahead of any formal consulting training. Owned 24/7 resolution of high-severity incidents and stabilized three consecutive peak seasons with 100% batch uptime, earning recognition as TCS Star of the Month and an early promotion for performance.