CURRENT RESEARCH TOPICS

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• Services Marketing and Branding Expert with a Major Interest on Customer Experiences.

• Services Branding & Services Innovation.

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PROFESSIONAL ACTIVITIES

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Academic positions

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• Mahidol University, College of Management, Adjunct Professor, 2014-2016; Vice Dean International Program, 2009-2013; Program Chair and Associate Professor, 2007-2010

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• AIT, School of Management, Distinguished Adjunct Professor, 2014-2016; Associate Professor, 2000-2003

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• Paris Sorbonne Paris University. Abu Dhabi, Adjunct Professor, 2011-2016

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• University of Hong Kong, School of Business,Visiting Professor, 1993-2000

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• CERAM. Graduate School of Management and Technology,  Sophia Antipolis France,  Full Professor, Dean, 1990-1993

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Nonacademic positions

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• Project Manager. Director of NOSPA MBA. French Foreign Affairs Ministry. Lao PDRC. 2004- 2006

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• Before 1990 Dr Tocquer has occupied different academics and business positions in Europe, Canada and USA

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Consulting Activities

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• Nice International Airport. Paris Airport.

• Acropolis Convention Center.

• Cannes and Monaco Convention Centers.

• Martinique Tourism Development Authority.

• Electricity Vietnam (EVN) Finance.

• Provence Tourism Committee (Marseille).

• Nice Chamber of Commerce.

• CENCEP French Saving Bank

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PUBLICATIONS

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• 2016 CEEMAN Emerald International Case writing competition.; Pepsodent: Marketing Strategy at the Bottom of Pyramid. Peer review. Case submitted to the international competition.

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• 2016 Centara Hotels and Resorts: Building an Asian Brand in a Highly Competitive Market. Asian Case Research Center. School of Management. The University of Hong Kong. Hong Kong SAR.

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• 2012 Customer experience and Service Brand Equity. Peer Review Conference. French Marketing Association International conference Proceedings.Brest

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• 2012 Gerard Tocquer and Jutimard Sirapracha. Customer Experience in wireless telecommunication industry. International Journal of Trade Economics and Finance. Vol 3. No 2. Singapore

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• 2010 Gerard Tocquer, and Narumon Kimpakorn, “Service brand equity and employee brand commitment”, Journal of Services Marketing, Vol. 24 Issue: 5.

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• 2009 Gerard Tocquer and Narumon Kimpakorn. Employees’ commitment to brands in the service sector. Journal of Brand Management. Vol 16. 8

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• 2008 Service Innovation in Hong Kong. EuroMOT Peer Review Conference International Conference. Nice Sophia Antipolis. France

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• 2007 Exploring Luxury Retailers Brand Equity in Thailand. Proceedings of Oxford In Institute of Retail Management. 4th Conference on Retailing in the Asia Pacific.

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• 2000 Shangri-La. Vision 2000. Case Study. Harvard Business School Publishing. The University of Hong Kong

• 2000 Service Innovation in Hong Kong.

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• 1999 Cathay Pacific. Service Straight from the Heart. Harvard Business School Publishing and The University of Hong Kong

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• 1999 The Asian Source Media Group on Line. From Publishing to Electronic Commerce. Center for Asian Business Cases. School of Business. University of Hong Kong

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• 1999 Smartex (Mondex). The Electronic Cash System. Harvard Business School Publishingand The University of Hong Kong.